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Terms and Conditions


All hires start when the car leaves the garage and finish when the car returns to the garage except those hires to or from various airports or those where the mileage charge starts when the hirer first goes into the car and terminates when he finally leaves the car.

All Charges in the current tariff published by the company are payable on completion of the journey except where a hirer has a credit account.

When a car is hired for a week or longer period whilst every endeavour will be made for the hirer to retain the same car and driver during such a period the company reserve the right to substitute any other car or driver according to the exigencies of the service.

The Company expressly prohibits any persons other than their own drivers from driving their cars.

Subject to Condition 4 the Company accepts responsibility for damage to their cars by fire or collision and the Company’s legal liability for third party claims arising from use of their cars. However, any damage sustained to the vehicle during period of hire will be the responsibility of the hirer if caused by: the hirer, guest of the hirer or any members of the wedding party. The fixing of any articles or embellishments to the car without the express permission of the company is forbidden.

The Company accepts no responsibility for any delays caused by circumstances outside its control.

The driver will drive at reasonable speeds according to his judgement of the road conditions and traffic at any particular times.

When a hirer desires to travel to a particular place, the driver will, unless specifically otherwise instructed by the Company travel by the route which is in his opinion the best and most convenient for motoring whether the route is shortest or not, and no allowance will be made to the hirer on the ground that the route adopted is not actually the shortest.

A reasonable amount of ordinary passenger luggage is allowed, but luggage which in the opinion of the driver amounts to an excessive weight will not be carried. The Company accepts no responsibility for any loss or damage to any luggage or property carried in or on the car howsoever such loss or damage is caused. No suitcases will be carried inside the passenger compartment of the vehicle.

The driver will take instruction/alteration to the booked journey from the passenger/s being carried and the appropriate charge will be made.

The Company reserve the right to invoice the client with a charge unless a cancellation has been received prior to the despatch of the chauffeur and car, and in some other cases where short notice prohibits the opportunity to accept another booking.

VAT: U.K. Value Added Tax is not included in these rates and the appropriate rate will be added to all charges.

Gratuities: are not included and are at the hirer’s discretion however for your guidance 10% is recommended.

Every endeavour is made to provide the colour and type of car that is requested, but no liability will be accepted if this is not possible and an alternative car of similar specification will be supplied in this event.

In the event of a booking being cancelled, for which a deposit or prepayment has been made, we reserve the right to retain such payments and refunds may be made at the discretion of the Company using the following scale as a guide: Days to the event: 0-30 NIL, 31-60 40%, 61-190 50%, 91-120 75%, thereafter 90%.

Account customers will be invoiced every two weeks or immediately after the completion of booked journeys unless alternative arrangements or agreements have been made.

Payment is net 14 days unless alternative arrangements or agreements have been made. Payment days are shown on all invoices.

Overnight accommodation: where it is necessary for a chauffeur to spend a night away a charge will be made for food, beverage and accommodation at cost and these charges will be subject to VAT.

Parking, ferry and toll charges are not included in our rates and will be charged at cost price plus VAT.


United Kingdom and Continental Touring Itineraries, together with quotations can be arranged to suit a customer’s particular requirements and interests. Touring in Europe: The charges for touring in Europe are as for the U.K. plus 15% (except for chauffeur’s subsistence). Ferries, documentation and special insurance are charged in addition.